DMS system or “Dealer Management System” refers to the complete packaged software that can run your automotive business. From printing service invoices to manage internet sales, from inventory management all the way to accounting and payroll. It is suppose to be the comprehensive system that is able to run a dealership all in one. But the software vendors in the market place are often poorly developed and hopelessly outdated. Many of the DMS or even the CRM solutions out there can be unnecessarily over complicated and redudant. Trying to enforce certain processes in the automotive business often leads to overwhelming human errors, and counter productive system glitches.  If you can take some time out for a little research, you should ask your support staff just how many functions of your DMS system they are truly using on a daily basis. Or better yet, pick a random function in your DMS system and quiz your staff on it. If your dealership support staff are only using a small fraction of your current DMS system, don’t you think it is a complete waste of money and time to have these over complicated system that is never put into use? If your DMS system require intense user training on top of that, don’t you think you are using the wrong system all together? Perhaps you are creating unnecessary obstacles for your business that is separating the meaning of team work.  Read more...