Posts Tagged ‘Dealership’

Increase Dealership Sales ? The Importance of Automotive Sales Training

February 28th, 2011
Automotive shows

How many times have you driven by a car dealership to find salespeople huddled or lined up by the showroom door like vultures waiting to pounce on the next customer?

In today’s market, spending has significantly decreased, and dealerships must be more proactive in creating a maximized sales environment and managing sales activity if they want to sell more cars and generate profit.

On top of this current problem affecting auto sales, in-store traffic is at an all time low, as many that need to purchase a vehicle do the majority of their research and kicking of the tires online to determine what they want and can afford, and then call the dealership, rather than browse the showroom like the good old days.

The advent of the internet has changed how people shop for cars. Isn’t it time your sales training changed to adapt to get current with the times?

Sales training in the auto industry typically used to just be for the auto sales team. The managers would send their crew to a seminar where they would learn about the latest and greatest tactics and techniques in showroom behavior. The salespeople would return to their dealerships all pumped up and ready to implement what they just learned.  Then two weeks later, it is back to business as usual.

Why This Does Not Work

Bottom Line: You need effective automotive sales management to have effective salespeople.  Managers need automotive training as well as the auto sales staff.

Build Dealership Website and Enhancing the Online Auto Business

December 31st, 2010
Auto trend

Buying new cars or vehicles has turned to be an easy task compared to previous market situation as searching for right dealers is no more a hard task. A choice of smart dealer is online marketing. An auto dealing website can solve all your queries and doubts within a seconds plus can provide you with enormous benefits with its sound features and services. This online service is not limited to new vehicles only; it can also be selected for used car and vehicles.

An auto dealers site, offers a varied options of selecting the best vehicle of your choice determining the cost and budget at same time. Such dealership websites helps to save your time with automotive benefits like managing your inventories, hosting your site, attractive templates, featuring the best Car of the week and managing your leads.

Such auto dealer sites helps to generate traffic to the websites with focused keywords and advanced tools boosting up leads with running market. Inventories connect you with latest trends and models available with exact pricing policies. A dealership site maintains your vehicle image gallery where you can upload as many photos for your choice. This helps customers to compare type, color, models, features, patterns, prices of particular vehicle from one platform.

A dealership site helps you to boost up your business online with its services and constant support. Emails, chats and communicating via junctions keep dealers and customers constantly in touch through auto sites. Thus the importance of car dealing websites and dealers is increasing at greater extent.

Advantages Of Tracking Website Traffic For Automotive Dealership Websites

December 20th, 2010
Automotive Parts

Website traffic is an important aspect of Internet marketing for automotive dealers. Tracking website traffic is helpful in lead generation, promotion, and in increasing sales. Measuring the website traffic gives insights in formulating Internet marketing techniques for automotive dealer. It gives valuable inputs on website visitors activity. These inputs help automotive dealers incorporate necessary changes in their marketing campaigns. Also, it enables dealers to decide which marketing technique gives optimum returns on investment.

Helps In Better Optimization of Website

Tracking website traffic through various web analytics programs helps the automotive dealers to know what appeals to their customers on the website. The keywords which the customer used to reach the website can be effectively used by dealer in PPC campaigns for effective website optimization. The automotive dealer can know about which car is searched by the customer for maximum times and in which section the customer is more interested. Thereby, the dealer can expand its inventory list and increase lead conversion rates. Based on the customers actions, the dealer can improve the landing page and website content with specific keywords etc. The navigation of the website can be simplified for better usability of customers. All these aspects help in optimizing the website and increasing its search engine ranking.

Better Internet Marketing Plan

Website traffic tracking equips automotive dealer with valuable real-time data about the Internet marketing plan adopted to generate traffic to website. Based on the tracking information, the dealers can exactly know about the efficiency of Internet marketing plan in increasing website traffic, lead generation, and specifics like how much cars were finally sold. Tracking helps dealers in identifying suitable keywords for the website and how the marketing campaign needs to be performed. Thus, tracking helps to improve Internet marketing strategy to better target visitors that can turn into potential customers.

Monitor the Users and Understand the State Of Customer Base

Tracking website traffic helps automotive dealers to monitor user movements through the website. Also, tracking provides information on what keywords were used by visitor to reach the dealer’s website. Other key information like time period for which the visitor stayed, from where the visitors came like referrals and search engines, bounce rate etc. is obtained. Monitoring the users provides with useful data that helps in better optimization of website. Besides monitoring the user or visitors activities, tracking also provides with information differentiating between real customer and just visitors. Hence, tracking the customer activity gives crucial data about their preferences, choices, interests etc and helps to retain the potential customer base. Thus, website traffic tracking helps to adjust to changing trends and better understand the customer base.

Is Your Automotive Crm Solution Crippling Your Dealership?

July 26th, 2010

Wait a second, a CRM solution for my dealership supposes to help me make more profit, easy to use and help me to organize files better. How can it work against me? Well you are in for a treat for some of the hidden problems your CRM solution vendor wouldn’t tell you. Let’s put aside about the outrageous price tag for a moment, just focus on the tools, features and programming logic. Most of today’s automotive CRM solution are all web based, worse yet they are designed by the ex-car sales manager who has absolutely no training or education in computer science or programming languages. The product is usually produced by developers or application programmers who have no clue of automotive business. This gap in knowledge and experience can result in some poorly developed web portals that can be counter productive and outright backwards. Because most of the CRM solutions today are web based, there is the first issue of system performance. Although a web based system is cheaper to develop and easier to maintain, but it is vulnerable to hackers and attacks compare to a full blown desktop application. Imagine every data field and text input has to be processed by some PHP script on the server, you will have to wait for server response on every page load. How much time do you think that system will waste compare to a desktop application? If used incorrectly the CRM will add unnecessary complexity to a very simple situation of selling cars. But because most of the sales manager are impressed by the I.T business overall, they love to know if the portal has the latest capabilities or integrations without knowing the long term effect it can cause the dealership, or in another word the “big picture”.

Are You Looking To Reinvent Your Dealership With An Automotive Crm System?

July 25th, 2010

So for the past 15 years you have been managing your inventory through paper and pen, and for the last 2 years you have moved to an Excel spread sheet to do the same job. Now you are ready for a full blown CRM solution that can update your inventory instantaneously to your website, and get instant traffic and sales calls. But you are not sure which CRM solution to go with? If you have thought about this transition, you have probably realized you have out grown your spread sheet. Now you are ready for more, more than just recording the year, make and model of your inventory, more than just selling price and how many days this car has been in stock. Generally speaking if you have more than 3 sales people employed for your company, you should have some kind of customer relationship management software specifically build for the automotive industry to help you run your business. Why? Because you can track their sales performances, inventory turn over ratio, tracking 1-800 phone calls, and above all effectively manage your inventory that is tightly integrated with your web site.

Is Your Automotive Dms System Running Your Dealership More Effectively Or More Costly?

July 5th, 2010

DMS system or “Dealer Management System” refers to the complete packaged software that can run your automotive business. From printing service invoices to manage internet sales, from inventory management all the way to accounting and payroll. It is suppose to be the comprehensive system that is able to run a dealership all in one. But the software vendors in the market place are often poorly developed and hopelessly outdated. Many of the DMS or even the CRM solutions out there can be unnecessarily over complicated and redudant. Trying to enforce certain processes in the automotive business often leads to overwhelming human errors, and counter productive system glitches.  If you can take some time out for a little research, you should ask your support staff just how many functions of your DMS system they are truly using on a daily basis. Or better yet, pick a random function in your DMS system and quiz your staff on it. If your dealership support staff are only using a small fraction of your current DMS system, don’t you think it is a complete waste of money and time to have these over complicated system that is never put into use? If your DMS system require intense user training on top of that, don’t you think you are using the wrong system all together? Perhaps you are creating unnecessary obstacles for your business that is separating the meaning of team work.